Questra Becomes IBM Business Partner in Life Sciences

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Companies Collaborate to Provide Automated Remote Service Solutions for Medical and Scientific Instruments

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Aug. 5, 2003--Questra Corp., an enterprise software company focused on intelligent device management (IDM), announced today that it has become an IBM Business Partner through the IBM Partnerworld for Developers Program. As an IBM Business Partner, Questra gains access to a broad range of educational, marketing and technical support from IBM.

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The Business Partner relationship is designed to help Questra broaden its revenue and business opportunities in life sciences. It will enable Questra to combine its strengths in devices and diagnostics with IBM's infrastructure technologies to deliver comprehensive automated remote service offerings for manufacturers of medical and scientific instruments.

"Leading manufacturers are adding IDM remote monitoring and diagnostics to their medical and scientific instruments in order to remain competitive in a fast-growing market," said Bob Parisi, World Wide Channel Executive, IBM Life Sciences. "IBM and Questra are collaborating to make it fast, easy, and profitable for resellers and integrators to take advantage of the latest in IDM technology."

Equipment manufacturers such as Diagnostic Products Corp., Eaton Corp.'s Cutler-Hammer business, Swissray International, and eBidenergy use Questra software to collect data from power generation equipment, medical instruments, and other remote devices. Questra IDM software uses the Internet to connect these devices to cell phones and pagers, call centers, and field service operations centers. Using this real-time data, equipment manufacturers improve revenue streams from consumables and enhance service and support.

"Questra's collaboration with IBM means that customers looking to improve their equipment uptime will find IDM solutions available from more manufacturers," said Jim Gagnard, Questra president and CEO. "Customers will also find a community of resellers and integrators who can deliver the benefits of IDM in a professional and cost-effective manner."

About Questra (www.questra.com)

Questra Corporation is an enterprise software company leading the development of intelligent device management solutions. The company's remote diagnostic and monitoring applications collect data from power generation equipment, medical instruments, and other remote devices. Equipment manufacturers and their customers using the Questra Smart Service Solution lower their service costs through reduced emergency calls, proactive device monitoring and diagnostics, and streamlined accounting for consumables and usage. Questra is headquartered in Redwood City, CA.